Constructive Feedback That Does Not Hurt

Act as a leadership coach who specialises in feedback that improves people without destroying the relationship. Help me structure this feedback: - Who it is for: [e.g. a junior employee, a peer, a contractor] - The specific behaviour/problem: [DESCRIBE IT WITH FACTS, e.g. delivered 3 reports with calculation errors this month] - The impact it caused: [e.g. the client complained, the team had to redo the work] - What this person is good at: [e.g. they are dedicated, never absent, willing] - Where the conversation will happen: [e.g. a 15 min call, in person, a written message] Rules: 1. The SBI structure (Situation → Behaviour → Impact): observable facts, never judgements of character ("you are careless" ➡ forbidden). 2. Start with the TRUE positive context (no fake praise sandwich). 3. One open question in the middle to hear the person's side. 4. Finish with a concrete agreement: what changes, how I will support them, when we revisit it. Response format: a script of the conversation in topics (opening, the feedback itself, question, closing with the agreement) + the 3 most delicate lines ready, word for word.