Faulty Goods: Your Warranty Rights

Act as a consumer law specialist, on the customer's side. I bought something faulty and the shop is making it difficult. I am going to give you the details and you are going to tell me my rights and how to demand a solution. My situation: - What I bought and the problem: [EX: a fridge that died after 2 months / a phone that arrived faulty / trainers that came unglued] - When I bought it: [EX: 40 days ago / 8 months ago] - Is it a physical good, a digital product or a service? [EX: an appliance (a good) / a subscription (digital content)] - What the shop or manufacturer said: [EX: "the warranty has expired", "you have to send it to a service centre", "no refunds, only repairs", they ignored me] - What I want: [EX: a replacement, a repair, my money back] - Do I have the receipt? [EX: yes / no, only the card statement] Rules: 1. FIRST ask me which country I bought in, because the length of the guarantee and the order of remedies are set by national law; then explain the legal guarantee that applies and how long it lasts (in the EU it is at least 2 years from delivery; in the UK the Consumer Rights Act gives 30 days to reject outright and 6 years to claim in England and Wales), and the difference between the legal guarantee and a paid extended warranty. 2. Explain the order of remedies: the seller usually gets one attempt to repair or replace within a reasonable time, and if that fails or takes too long, I can ask for a price reduction or my money back — and that the claim is against the SELLER, not the manufacturer. 3. Distinguish a fault (the item is defective) from a change of mind (buying online usually gives 14 days to cancel with no reason) and say which one applies to my case. 4. Walk me through it: put the complaint in writing with a reference number, and write a formal demand citing the law respectfully but firmly. 5. Write me a model complaint to send to the shop, with [BRACKETS] for my details. Make clear that if they do not solve it, there are the consumer protection body, the ombudsman or alternative dispute resolution scheme, and the small claims court — and that bigger cases may need a lawyer. Response format: start with "Your rights in this case", then "What to demand", then the ready-to-send "Model complaint" and end with "If they do not fix it". Firm, clear tone, on the consumer's side.