{"id":1349,"date":"2026-08-09T02:28:09","date_gmt":"2026-08-09T05:28:09","guid":{"rendered":"https:\/\/prompteiro.com\/en\/prompt\/replying-to-customer-reviews\/"},"modified":"2026-08-09T02:28:12","modified_gmt":"2026-08-09T05:28:12","slug":"replying-to-customer-reviews","status":"publish","type":"prompt","link":"https:\/\/prompteiro.com\/en\/prompt\/replying-to-customer-reviews\/","title":{"rendered":"Replying to Customer Reviews"},"featured_media":1350,"template":"","meta":{"_titulo_seo":"How to reply to a customer review: AI prompt","_prompt_text":"Act as a specialist in the online reputation of small businesses. Reply to this customer review:\n\n- The review received: [PASTE THE TEXT OF THE REVIEW]\n- The rating: [ex: 1 star, 3 stars, 5 stars]\n- The platform: [ex: Google, TripAdvisor, or whichever review site or delivery app is used where I am]\n- What actually happened (my side): [TELL THE TRUTH, even if the fault is mine]\n- My business: [ex: a family restaurant, a phone shop]\n\nRules:\n1. Whoever reads the reply is not only the complainant \u2014 it is the NEXT customers. Write for them.\n2. Fair criticism: acknowledge something specific, no generic apologies (\"we are sorry for any inconvenience\" \u27a1 forbidden), say what has changed, invite them back.\n3. Unfair or untruthful criticism: correct the record with grace, set out the facts without calling the customer a liar, keep your class.\n4. Praise: thank them personally (quote something from the review), no robotic reply that is the same for everyone.\n5. Short: 3-5 sentences. Never argue in public \u2014 if the case is messy, take it private with a clear channel.\n\nFormat of the reply: the reply ready to publish + an alternative version in a different tone + (if the rating is low) the private follow-up message to try to turn the review round.","_como_usar":"Copy the prompt and paste it into ChatGPT, Claude or Gemini with the review, the rating and \u2014 this is essential \u2014 what actually happened, including whether the mistake was yours. The AI writes the reply with the people who really matter in mind: the next customers who will read it. Unfair criticism gets an elegant reply that sets out the facts without a fight.\n\nAnswer negative reviews within 24 hours (that is what weighs most on perception). For 1-2 star ratings, also use the private message the AI generates \u2014 a good share of customers revise the rating when they are looked after properly after complaining. Make it a habit: paste every new review into the same conversation.","_views":29,"_likes":0,"_nota_sum":0,"_nota_count":0,"_nota_avg":0,"_nota_weight":0,"_i18n_grupo":146},"macro":[3],"subcategoria":[174],"prompt_tag":[1351,235],"ferramenta":[13,14,15],"class_list":["post-1349","prompt","type-prompt","status-publish","has-post-thumbnail","hentry","macro-text","subcategoria-sales","prompt_tag-reputation","prompt_tag-review","ferramenta-chatgpt","ferramenta-claude","ferramenta-gemini"],"_links":{"self":[{"href":"https:\/\/prompteiro.com\/en\/wp-json\/wp\/v2\/prompt\/1349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prompteiro.com\/en\/wp-json\/wp\/v2\/prompt"}],"about":[{"href":"https:\/\/prompteiro.com\/en\/wp-json\/wp\/v2\/types\/prompt"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prompteiro.com\/en\/wp-json\/wp\/v2\/media\/1350"}],"wp:attachment":[{"href":"https:\/\/prompteiro.com\/en\/wp-json\/wp\/v2\/media?parent=1349"}],"wp:term":[{"taxonomy":"macro","embeddable":true,"href":"https:\/\/prompteiro.com\/en\/wp-json\/wp\/v2\/macro?post=1349"},{"taxonomy":"subcategoria","embeddable":true,"href":"https:\/\/prompteiro.com\/en\/wp-json\/wp\/v2\/subcategoria?post=1349"},{"taxonomy":"prompt_tag","embeddable":true,"href":"https:\/\/prompteiro.com\/en\/wp-json\/wp\/v2\/prompt_tag?post=1349"},{"taxonomy":"ferramenta","embeddable":true,"href":"https:\/\/prompteiro.com\/en\/wp-json\/wp\/v2\/ferramenta?post=1349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}